Update: Both Johnson County officials and AT&T representatives have confirmed service has been restored to all customers.
AT&T Wireless customers in the Kansas City area and surrounding communities experienced a disruption in their cellphone and television services on Thursday morning, according to the company’s Facebook page.
An AT&T technician said service was interrupted about at 9:30 a.m. because of a “power outage.” KMZU News spoke with a company representative, who said service has been restored. However, at about 12:45 p.m., some customers were still complaining about the lack of service. The outage reportedly affected consumers’ ability to send and receive text messages. Some customers also complained about the ability to use their U-verse service. “The issue impacting some U-verse subscribers has been tracked back to a software upgrade,” the company wrote on their Facebook page Thursday morning.
AT&T is offering a credit to customers who were affected, according to an update on the social media site. Comments on AT&T’s Facebook page indicate the service disruption also occurred in Alabama and Illinois.