CCMH Implements Change

| October 30, 2012
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Patients at Carroll County Hospital will experience a difference in registration starting Thursday.  Click to hear KMZU’s Sarah Scott speak with Chief Revenue Officer Amy Ireland:

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Emergent patients, outpatients, and guests will still use the main entrance, and the front desk will now serve as the reception desk.  Ireland said the changes will streamline the number of steps it takes from patient registration to the point of care.  It took about two months to implement the overhaul, at minimal cost to the hospital.

Press Release from Carroll County Memorial Hospital

Carrollton, MO November 1, 2012– Carroll County Memorial Hospital announced today the restructuring of the patient registration process. “This will streamline the number of steps it takes from patient registration to the point of care” Jeff Tindle, Chief Executive Officer stated. “Patients and staff have been very helpful in identifying challenges, potential solutions and the implementation of the new process.”

What does this new patient registration process look like? The main entrance to the hospital will remain the primary entrance for all non-emergent patients, out patients and guests. The front desk located immediately inside the main entrance will now serve as the reception desk. The personnel at this desk with provide guidance, general information, switchboard services and hospitality. Individuals needing to register for services at CCMH for non-emergent issues, including cardiopulmonary service, laboratory studies, radiology studies, rehabilitation services and outpatient clinic visits, will now present to the Outpatient Clinic desk to complete the registration process. Patients will then be directed to the appropriate department. Should there be a slight delay; a comfortable waiting area is immediately available for patients and families to wait for their appointment.

Emergent patients and their families are encouraged to utilize the Emergency entrance. This is the most convenient entrance to the Emergency Department desk where registration for the ER will be completed. This also provides a comfortable waiting room where families and caregivers can be easily accessible to Emergency Department staff.

“Our goal is to enhance the patient experience at Carroll County Memorial Hospital” says Amy Ireland, Chief Revenue Officer, “by streamlining the registration process we hope to decrease registration process and wait times.”

The new process will begin on November 1, 2012, For more information about the services at Carroll County Memorial Hospital or an appointment, visit our website or call 660-542-1695.

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