A phone problem left Missouri Department of Transportation offices state-wide without service Wednesday. Click to hear KMZU’s Sarah Scott speak with Customer Relations Manager Jim Dickson:
The problem started with a power outage in the Kansas City regions, which caused the system to reboot. MoDOT has failsafe routing withing the network for when the power goes out. “That worked, but then, when the Kansas City Region power came back up, there was some programming within the network that caused the phones to start failing, going on and off in their routing programs. And eventually the network saw a critical error and just shut itself down,” said Dickson.
The problem eventually spread statewide, but has now been resolved. Service has been restored and MoDOT’s phone lines are running as normal.