Possible Changes on the Way for Marshall Utility Customers

| January 3, 2013
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The Marshall Board of Public Works is considering changes in their bill-paying options.  Click to hear KMZU’s Kristie Cross talk to Administrative Services Director Ken Gieringer:

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According to Gieringer, some customers have experienced issues with the current system.  “We accept automatic clearinghouse payments and take the bill currently out of the customer’s account when it is due,” said Gieringer,” We’ve had problems where some customers call the bank and have it processed on their end electronically, but the banks then send us a hand-written check that sometimes shows up late and a late charge is then added to the account.”

Gieringer said they are considering an upgrade that would allow payments by credit or debit card.  “This would be an optional service,” said Gieringer,” With technology now, you can make payments over the internet and that might be another thing we add.  We’re just trying to catch up with technology.  We don’t have a timetable right now because of the changes that would need to be integrated into our system.  It probably won’t be anything that happens in the next 90 days for sure.”

According to Gieringer, it is unknown at this time what fees would be charged to use the new service.

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